Politique d’expédition
Shipping Policy
Effective Date: November 20, 2024
At Elayna the Label, we aim to provide fast and reliable shipping to all our customers. Below is our shipping policy, outlining our process, delivery times, and fees.
Shipping Locations
We currently ship to customers within Canada, the United States, and select international destinations. If your country is not available at checkout, please contact us at info@elaynathelabel.com for assistance.
Processing Time
Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays).
During peak seasons or sales events, processing times may be extended by an additional 2-3 business days.
You will receive an email confirmation with a tracking number once your order has been shipped.
Shipping Methods and Costs
Within Canada:
• Standard Shipping: Estimated delivery within 3-7 business days.
• Express Shipping: Estimated delivery within 1-3 business days (additional charges apply).
United States:
• Standard Shipping: Estimated delivery within 5-10 business days.
• Express Shipping: Estimated delivery within 3-5 business days (additional charges apply).
International Shipping:
• Delivery times vary depending on the destination and shipping method selected at checkout.
Shipping Fees:
Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order. Customers are responsible for these fees unless stated otherwise during promotions or offers.
Customs and Duties
For international orders, customs duties and taxes may apply depending on your country’s regulations.
Customers are responsible for any additional customs fees or taxes required by their local authorities.
Delivery
Delivery times are estimates and may vary due to factors such as customs delays, weather conditions, or shipping carrier issues.
Please ensure your shipping address is accurate at checkout. Elayna the Label is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost, Delayed, or Damaged Packages
If your package is lost, delayed, or arrives damaged, please contact us at info@elaynathelabel.com with your order details.
While we are not responsible for delays caused by shipping carriers, we will work with you to resolve the issue.
Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can use this tracking number to monitor the progress of your shipment on the carrier’s website.
Questions or Concerns?
If you have any questions about your shipment or need assistance, please contact us at:
Email: info@elaynathelabel.com
Thank you for shopping with Elayna the Label. We appreciate your support and are committed to delivering your orders with care and efficiency!